Thank you for shopping with The Modestination.
We partner with a curated selection of independent brands to offer you a diverse and exceptional shopping experience.
Please review our general returns policy below.
1. General Returns Policy
Return Window: Most items can be returned within 14 days from the date you receive your order.
Condition: Items must be:
Unused, unworn, and unwashed
In original condition, with all tags and packaging intact
Free of any alterations or damage
Proof of Purchase: A valid receipt or proof of purchase is required.
2. Items Not Eligible for Return
Unless otherwise stated by the brand, the following items are non-returnable:
Final Sale items
Customized or personalized products
Intimates, swimwear, and earrings (for hygiene reasons)
Gift cards
3. How to Initiate a Return
To start a return:
Email us at enquiries@the-modestination.com
Provide your order number, the item(s) you wish to return, and reason for return.
You will receive return instructions, including whether the return should be sent directly to the brand or to The Modestination.
Important: Do not ship items back without receiving return authorization. Unauthorized returns may be refused.
4. Return Shipping
Responsibility: Return shipping costs are generally the customer's responsibility unless the item is defective or incorrect.
Labels: In some cases, prepaid return labels may be provided (at the brand's discretion).
Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 7–14 business days.
Original shipping fees are non-refundable unless the return is due to our error (e.g., defective, incorrect item).
6. Exchanges
At this time, we do not offer direct exchanges.
If you wish to exchange an item, please return the original item for a refund and place a new order.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered:
Contact us within 3 days of delivery at [Insert Contact Email].
Provide clear photos and a description of the issue.
We will arrange for a replacement, repair, or refund, at no additional cost to you.
8. International Returns
For international orders, return shipping costs, customs, duties, and taxes are the responsibility of the customer.
Please ensure all customs paperwork clearly states "RETURNED GOODS" to avoid additional charges.
9. Contact Us
If you have any questions about returns or need assistance, please contact our Customer Care team:
Email: enquiries@the-modestination.com
Operating Hours: [Monday–Friday, 9AM–6PM GMT]